Terms of Service

1. About Our Terms and Conditions

These terms and conditions apply when you use and purchase products through g-man.se. By using the website and completing a purchase, you agree to these terms and conditions. Please read them carefully before placing an order with us.

In these terms and conditions, “you” refers to the purchaser/customer and “we”, “us” or “our” refers to G-man Tools AB.

We may update these terms and conditions from time to time. The latest version is always available on g-man.se.

G-man Tools AB

Company registration number: 556245-3992

Address: Viksjöforsvägen 20, 82894 Edsbyn, Sweden

Email: info@g-man.se

Telephone: +46 271 58340

2. Purchases and Agreements

When you shop on g-man.se, you enter into an agreement with us. You place an order by following the steps at checkout. Once we have received your order, we will send an order confirmation to the email address you provided.

For standard purchases made through our online store, the agreement becomes binding once we have confirmed your order. For products and orders where the price, specifications or other details need to be confirmed separately, the agreement becomes binding only once we have confirmed the order and agreed with you on the relevant details.

3. Prices and Payment

All prices on g-man.se are stated in Swedish kronor (SEK) and include VAT. The total price of your order, including shipping costs, will be displayed before you complete your purchase.

You can pay using the payment methods available at checkout. Payments are processed through our payment service providers and are subject to the terms and conditions applicable to the respective provider.

4. Shipping and Delivery

We deliver to addresses in Sweden. Available delivery options and shipping costs are displayed at checkout before you complete your purchase. The estimated delivery time is provided at the time of purchase. Delivery times may vary depending on the product, delivery address and delivery method.

Once your order has been dispatched, we will send a shipping confirmation to the email address you provided.

If you fail to collect your parcel within the period specified by the carrier and the parcel is consequently returned to us, we will charge a fee of SEK 199 to cover return shipping and administrative costs.

5. Product Information and Stock Availability

We strive to ensure that product information and stock levels on g-man.se are accurate and up to date. Not all products are always available for immediate delivery. Some products may need to be manufactured or ordered before they can be delivered, which may result in longer delivery times.

If a product cannot be delivered within the delivery time stated at the time of purchase, we will contact you and inform you accordingly.

6. Right of Withdrawal

As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods, in accordance with the Swedish Distance Contracts and Off-Premises Contracts Act.

If your order consists of several items delivered separately, the withdrawal period begins on the day you receive the final item. If you wish to exercise your right of withdrawal, you must notify us within 14 days from the date on which the withdrawal period begins. You can contact us at info@g-man.se.

Once you have notified us that you wish to withdraw from your purchase, you must return the goods to us without undue delay and no later than 14 days from the date on which you notified us of your decision to withdraw. You are responsible for the return shipping costs when exercising your right of withdrawal.

We will refund the amount you paid for the goods, together with the cost of standard delivery.

When you withdraw from the entire purchase, we will refund the amount paid for the goods and the cost of the least expensive standard delivery option we offer. If you selected a more expensive delivery option, we will not refund the additional cost.

Refunds will be made using the same payment method as was used for the original purchase. We may withhold the refund until we have received the returned goods.

The goods must be returned in as good a condition as possible and, where possible, in their original packaging. You have the right to examine the goods in the same way as you would be permitted to do in a physical store. If the goods have been used or handled beyond what is necessary to establish their nature, characteristics and functionality, we may deduct an amount to account for any resulting reduction in value.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to products that have been manufactured or customised according to your individual specifications and that have been given a distinct personal character, such as products printed with your own logo, image or design.

7. Complaints and Claims for Defective Goods

If you receive faulty or defective goods, you have the right to submit a complaint in accordance with the Swedish Consumer Sales Act.

To submit a complaint, please contact us at info@g-man.se and describe the issue. Please include your order number and, where relevant, attach photographs showing the defect.

If your complaint is approved, we will cover the return shipping costs. Depending on the circumstances, an approved complaint may entitle you to remedies such as repair, replacement, a price reduction or cancellation of the purchase, in accordance with the Swedish Consumer Sales Act.

You should submit your complaint within a reasonable time after discovering, or when you should have discovered, the defect. A complaint submitted within two months of discovering the defect is always considered to have been made within a reasonable time. Your statutory right to make a complaint applies for three years from the date you received the goods.

8. Order Cancellation

You have the right to cancel your order before the goods have been delivered.

If you wish to cancel an order, please contact us as soon as possible at info@g-man.se. If the order has not yet been dispatched, we will try to stop the shipment.

If the goods have already been dispatched, we cannot guarantee that the delivery can be stopped. In such cases, the rules regarding the right of withdrawal apply once you have received the goods.

Special terms and conditions may apply to products manufactured or customised according to your specifications, for example products featuring your own design, logo or other individual selections. Information about any such terms will be provided before you complete your purchase.

9. Personal Data

When you shop with us, we process your personal data to manage and deliver your order, process payments and provide customer service.

We process your personal data in accordance with our Privacy Policy. There you can find more information about which personal data we process, why we process it and what rights you have.

Our Privacy Policy is available on g-man.se.

10. Disputes

If we are unable to resolve a dispute by mutual agreement, you, as a consumer, may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) for review.

You can find more information about ARN and how to submit a complaint on its website.

11. Amendments to These Terms and Conditions

We may update these terms and conditions if our business or website changes. The latest version of the terms and conditions is always available on g-man.se.

The terms and conditions applicable to your purchase are those published at the time you complete your purchase.