Returns & Refunds

G-man wants you to be happy with your purchase. If you change your mind about your purchase, you have the right to return your order in accordance with applicable consumer protection legislation.

This policy applies to purchases made directly through our website. 

What qualifies as a return?

Under the statutory right of withdrawal:

• You have 14 days from receiving your order to notify us that you wish to withdraw from your purchase.
• After notifying us, the product must be returned within 14 days.
• The product may be examined and handled to the extent necessary to determine its nature, characteristics and functionality.
• If the product has been handled beyond what is necessary for such an examination, we may deduct an amount corresponding to any reduction in value.

Return Process

1. Contact us

To exercise your right of withdrawal, please contact us at:

info@g-man.se

Please include your order number and specify which product(s) you wish to return.

2. Pack the product

Please pack the product securely so that it is protected during return shipping. Where possible, use the original packaging.

3. Return the product

Return the product according to the return instructions provided by us.

Return Shipping Costs

• If you are returning an order because you have changed your mind, you are responsible for the return shipping costs.
• If the return is due to a defective, damaged or incorrect product, and the return is accepted as a complaint, G-man Tools will cover the return shipping costs.

Refunds

Once we have received the returned product, we will process your refund without undue delay.

We will refund:

• The amount paid for the returned product(s).
• The cost of our cheapest available standard delivery option.

If you selected a more expensive delivery option, the additional cost will not be refunded.

Refunds will normally be made using the same payment method used for the original purchase.

We may wait with the refund until we have received the returned product or until you have provided proof that the product has been sent back.

Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us at info@g-man.se as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the matter and provide instructions for the return or replacement.

For an approved complaint, G-man Tools will cover the return shipping costs.

Contact

If you have any questions about returns, refunds or complaints, please contact us:

G-man Tools
Email: info@g-man.se