Returns & Refunds

We want you to be happy with your purchase. If you change your mind about your purchase, you have the right to return your order in accordance with applicable consumer protection legislation.

This policy applies to purchases made directly through our website: gman.se 

What qualifies as a return?

Maybe you’ve changed your mind or the product didn’t meet your expectations. No problem! 

• You have the right to withdraw from your purchase within 14 days of receiving your order.
• After notifying us of your decision to withdraw, you must return the product within 14 days.
• You may examine and handle the product to the extent necessary to determine its nature, characteristics and functionality.
• If you handle the product beyond what is necessary to examine it, we may deduct an amount corresponding to any reduction in the product’s value.
• You are responsible for the cost of returning the product when exercising your right of withdrawal.
  

Return Process

1. Contact us

To exercise your right of withdrawal, please contact us at:

info@g-man.se

Please include your order number and specify which product(s) you wish to return.

2. Pack the product

Please pack the product securely so that it is protected during return shipping. Where possible, use the original packaging.

3. Return the product

Return the product according to the return instructions provided by us.

Return Shipping Costs

If you are returning an order because you have changed your mind, you are responsible for the return shipping costs.
If the return is due to a defective, damaged or incorrect product, and the return is accepted as a complaint, we will cover the return shipping costs.

Once we have received the returned product, we will process your refund without undue delay.

We will refund:

• The amount paid for the returned product(s).
• The cost of our cheapest available standard delivery option.
  • If you selected a more expensive delivery option, the additional cost will not be refunded.

Refunds will be made using the same payment method used for the original purchase.

We will wait with the refund until we have received the returned product. 

Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us at info@g-man.se as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the matter and provide instructions for the return or replacement.

For an approved complaint, G-man Tools will cover the return shipping costs.

 

Contact

If you have any questions about returns, refunds or complaints, please contact us:

G-man Tools

Email: info@g-man.se